Front Office Duty Manager – VIP Guest & Team Leader

PARKROYAL COLLECTION Pickering, Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PARKROYAL COLLECTION Pickering, Singapore is seeking a seasoned Front Office Supervisor to lead front desk operations in the absence of the Assistant Front Office Manager, ensuring smooth check-ins, guest satisfaction and seamless concierge services.

You will oversee VIP arrivals, inspect rooms, coordinate with security, housekeeping and revenue teams, and train staff to uphold the hotel’s biophilic service standards.

Qualifications

• Minimum five years of front office supervisory experience with strong knowledge of reception operations.
• Minimum secondary school qualification.
• Proficient in Opera PMS and other hotel systems.
• Customer-focused with flexibility and adaptability.
• Able to work effectively in a fast-paced environment and manage multiple tasks.
• Strong leadership skills to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Able to manage daily front office operations, including staff scheduling, room inventory, and service standards.
• Skilled in handling guest feedback and service recovery professionally.
• Familiar with front office procedures and operating standards.
• Able to work rotating shifts, including weekends and public holidays.

Responsibilities

• Act in command in the absence of Assistant Front Office Manager and supervise front desk, operator and concierge services.
• Ensure guests are attended to promptly and that complaints are handled with tact and diplomacy.
• Assist in checking in / out of guests and VIP room inspections with amenities coordination.
• Initiate correspondence regarding enquiries, reservations, and complaints; report discrepancies.
• Coordinate security-related matters and report faults to relevant departments.
• Maintain cash float and authorize rate changes, paid outs, and cheques per procedures.
• Train front desk staff and conduct on-the-job training.
• Monitor room inventory to maximize occupancy and revenue.
• Coordinate evacuation during fire or security threats.
• Coach and mentor associates to drive performance and consistency.
• Ensure property is protected and maintained; report losses promptly.
• Perform other duties as assigned.

Skills

Front office supervision

Opera PMS

Leadership

Customer service

Staff scheduling

Communication

Problem solving

Team mentorship

Guest relations

Cash handling

Education

Secondary school qualification

Tools

Opera PMS

Job description

PARKROYAL COLLECTION Pickering, Singapore is seeking a seasoned Front Office Supervisor to lead front desk operations in the absence of the Assistant Front Office Manager, ensuring smooth check-ins, guest satisfaction and seamless concierge services.

You will oversee VIP arrivals, inspect rooms, coordinate with security, housekeeping and revenue teams, and train staff to uphold the hotel’s biophilic service standards.