Luxury Boutique Front Office Duty Manager

HERITAGE HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 54,000 - 78,000; Full time

Benefits offered by this job

Staff benefits

Hotel privileges

Job summary

Heritage Hospitality Pte. Ltd. seeks a Duty Manager to lead daily Front Office operations at our luxury boutique hotel in Singapore. You will act as Manager-on-Duty, guiding the team, handling guest feedback, and ensuring service aligns with our premium standards.

Collaborating with Housekeeping and Engineering, you will optimize room readiness, monitor VIP arrivals, and drive cross-department coordination to maintain exceptional guest experiences.

Qualifications

• Minimum 3 years of supervisory or duty management experience in a hotel.
• Strong understanding of Front Office operations and rooms management.
• Excellent interpersonal, communication, and problem-solving skills.
• Guest-centric mindset with professionalism and attention to detail.
• Proficiency in hotel PMS systems.

Responsibilities

• Oversee daily Front Office operations during assigned shifts.
• Act as the Manager-on-Duty, providing leadership and decision-making support to the team.
• Handle guest feedback, concerns, and service recovery with professionalism.
• Ensure guest interactions reflect luxury brand standards and service culture.
• Monitor arrivals, departures, VIPs, and special requests for personalized experiences.
• Coordinate with Housekeeping and Engineering on room status and readiness.
• Manage room allocation to minimize out-of-order rooms.
• Follow up on maintenance issues to minimize guest impact.
• Conduct regular room checks for cleanliness and presentation.
• Support occupancy optimization through cross-department communication.
• Assist in implementing SOPs and service initiatives.
• Ensure compliance with hotel policies and safety regulations.
• Prepare shift reports and handover notes.
• Support training and development of Front Office staff.
• Manage billing discrepancies and night audit matters when required.
• Lead by example and foster a professional work environment.
• Support interdepartmental teamwork to ensure smooth operations.

Skills

Front Office Mgmt

Guest Relations

Communication Skills

Problem Solving

PMS Proficiency

Job description

Heritage Hospitality Pte. Ltd. seeks a Duty Manager to lead daily Front Office operations at our luxury boutique hotel in Singapore. You will act as Manager-on-Duty, guiding the team, handling guest feedback, and ensuring service aligns with our premium standards.

Collaborating with Housekeeping and Engineering, you will optimize room readiness, monitor VIP arrivals, and drive cross-department coordination to maintain exceptional guest experiences.