Front Office Manager - Guest Experience & Ops

Worldwide Hotels; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Worldwide Hotels in Singapore seeks a Front Office Supervisor to oversee daily operations across Front Office and related services. You will supervise reception, cashier, telephone, reservation and baggage services, guiding junior staff and ensuring a positive guest experience.

Responsibilities include managing room inventory, handling check-in/check-out, resolving guest concerns with tact, and contributing to digital transformation and sustainability efforts within the group.

Qualifications

• Degree or Diploma in Hospitality Management or related field.
• Minimum of 4 years’ relevant experience in a similar capacity.
• Excellent oral and written English communication; second language is an advantage.

Responsibilities

• Direct, monitor and supervise day-to-day activities of all Front Office sections and related services.
• Supervise reception, cashier, telephone, reservation and baggage services; mentor junior staff.
• Ensure staff project a positive corporate image to guests and maintain service standards.
• Handle security-related incidents in coordination with the Security department as needed.
• Monitor room inventory to maximise occupancy and revenue opportunities.
• Assist guests with check-in/check-out, and resolve complaints with tact and diplomacy.
• Support digital transformation and process improvements to enhance performance.

Skills

Front Office supervision

Guest service

English proficiency

Education

Degree or Diploma in Hospitality Management

Job description

Worldwide Hotels in Singapore seeks a Front Office Supervisor to oversee daily operations across Front Office and related services. You will supervise reception, cashier, telephone, reservation and baggage services, guiding junior staff and ensuring a positive guest experience.

Responsibilities include managing room inventory, handling check-in/check-out, resolving guest concerns with tact, and contributing to digital transformation and sustainability efforts within the group.