Lux Front Desk & VIP Guest Experience Specialist

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Capella Hotel, Singapore is seeking a Front Office Executive to deliver an exceptional guest experience from arrival to departure. You will manage check-in/check-out, assist guests, and coordinate with housekeeping to maintain accurate room status.

Requirements include tertiary education and Opera Cloud experience, plus a track record as a receptionist in luxury hotels. Independent and professional, you will upsell services and work across teams to meet guest needs.

Qualifications

• Minimum tertiary education is required.
• Experience using Opera Cloud is essential.
• Experience as a receptionist in luxury hotels is preferred.

Responsibilities

• Review reservation information and traces.
• Assign rooms according to guest preference.
• Coordinate with housekeeping to track room status.
• Handle check-in and check-out processes.
• Escort guests to rooms and provide room orientation.
• Promote services, loyalty programmes and upsell.
• Handle guest inquiries, requests, and feedback professionally.
• Manage guest accounts and billing queries.

Skills

Customer service

Upselling

Independent worker

Education

Minimum tertiary education

Tools

Opera Cloud

Job description

Capella Hotel, Singapore is seeking a Front Office Executive to deliver an exceptional guest experience from arrival to departure. You will manage check-in/check-out, assist guests, and coordinate with housekeeping to maintain accurate room status.

Requirements include tertiary education and Opera Cloud experience, plus a track record as a receptionist in luxury hotels. Independent and professional, you will upsell services and work across teams to meet guest needs.