Hotel Duty Manager — Front Office & Guest Experience Leader

OASIA HOTEL DOWNTOWN, SINGAPORE; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

OASIA HOTEL DOWNTOWN, SINGAPORE is seeking a Front Office supervisor to oversee reception, cashier, reservations, and related services. You will ensure smooth check-ins/outs, resolve guest issues tactfully, and maintain VIP room standards.

You will also lead training, monitor security, and drive revenue through effective room inventory and group bookings. The role requires a Diploma in Hospitality or related field with 2–3 years in Front Office or supervisory roles, and proficiency in Opera PMS.

Qualifications

• Diploma in Hospitality, Tourism, or related field.
• 2–3 years of Front Office or supervisory experience.
• Proficient in Opera PMS or other hotel management systems.
• Strong leadership, communication, and problem-solving skills.
• Willing to work rotating shifts, weekends, and public holidays.

Responsibilities

• Supervise Front Office sections—reception, cashier, telephone, reservations, and baggage services—to project a positive corporate image.
• Provide prompt, courteous service and handle guest complaints with tact and diplomacy; assist in guest check-ins and check-outs.
• Inspect VIP rooms, escort VIPs to their rooms, ensure complimentary amenities, and inform relevant departments of VIP arrivals.
• Check logbooks at shift start, issue keys to authorized staff, and follow up on enquiries, reservations, and complaints.
• Monitor security-related matters and coordinate with Security Department on incidents and guest conduct.
• Maintain cash float and authorize rate/room changes, paid outs, advances, and cheque acceptance per procedures.
• Lead training for all reception staff; plan, organize, and conduct on-the-job training.
• Conduct spot checks when Outlet Manager is absent and monitor room inventory to maximize utilization and revenue.
• Collaborate with Sales to optimize revenue and occupancy from group bookings; participate in evacuation drills as required.

Job description

OASIA HOTEL DOWNTOWN, SINGAPORE is seeking a Front Office supervisor to oversee reception, cashier, reservations, and related services. You will ensure smooth check-ins/outs, resolve guest issues tactfully, and maintain VIP room standards.

You will also lead training, monitor security, and drive revenue through effective room inventory and group bookings. The role requires a Diploma in Hospitality or related field with 2–3 years in Front Office or supervisory roles, and proficiency in Opera PMS.