Front Office Supervisor — Luxury Hotel Guest Experience Lead

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

Capella Hotel, Singapore is seeking a Front Office Supervisor to assist the Duty Manager in managing Front Office operations, responding to guest needs, and upholding service standards in a luxury setting.

You will supervise shift activities, coordinate front desk tasks, and ensure accurate room status while delivering personalized guest experiences and upholding the brand's standards.

Qualifications

• Possess a hospitality-related diploma or degree and relevant front-office experience.
• Minimum 3 years in Front-of-House at luxury hotels or resorts.
• Knowledge of Opera Cloud and front office systems.
• Demonstrates strong problem-solving and multitasking abilities.
• Thrives under pressure in fast-paced luxury environments.
• Ability to interact with culturally diverse guests.

Responsibilities

• Supervise start-of-shift and end-of-shift activities and team routines.
• Oversee guest services to ensure adherence to standards and procedures.
• Coordinate daily front office operations for efficiency and accuracy.
• Plan resources and assign work to team members; maintain room status accuracy.
• Handle guest concerns, provide service recovery, and upsell where appropriate.
• Assist with VIP check-ins/check-outs and smooth handovers between shifts.

Skills

Excellent problem-solving skills

Opera Cloud knowledge

Education

Hospitality-related Diploma or Degree

Tools

Opera Cloud

Job description

Capella Hotel, Singapore is seeking a Front Office Supervisor to assist the Duty Manager in managing Front Office operations, responding to guest needs, and upholding service standards in a luxury setting.

You will supervise shift activities, coordinate front desk tasks, and ensure accurate room status while delivering personalized guest experiences and upholding the brand's standards.