Lobby Operations Supervisor: Elevate Guest Experience

BEACH ROAD HOTEL (1886) LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is looking for a Lobby Supervisor to ensure optimal guest experiences throughout their stay. Responsibilities include managing the Lobby Operations team, supervising cashier duties, and addressing guest incidents. Candidates should hold a diploma or degree in hospitality with at least 3 years of relevant experience, including 1 year in a supervisory role. Strong communication skills and an ability to work well under pressure are essential, along with an attention to service detail and integrity.

Benefits

5-day Work Week

Duty Meals provided

Colleagues' Discount at Accor Hotels

Medical and Wellness Benefit

Comprehensive Insurance Coverage

Career Development Opportunities

Qualifications

• Minimum 3 years of relevant experience with at least 1 year at a supervisory level.
• Supervises, trains, and motivates individuals.
• Flexible and responsive to change.

Responsibilities

• Delivers a seamless guest experience from pre-arrival to post-departure.
• Manages any guest incidents with effective communication.
• Supervises cashier duties and ensures adherence to financial protocols.

Skills

Excellent communication skills in English

Strong interpersonal skills

Focus on service with attention to detail

Ability to work under pressure

Education

Diploma or degree in hospitality or related field

Tools

Property management system skills

Job description

A luxury hotel in Singapore is looking for a Lobby Supervisor to ensure optimal guest experiences throughout their stay. Responsibilities include managing the Lobby Operations team, supervising cashier duties, and addressing guest incidents. Candidates should hold a diploma or degree in hospitality with at least 3 years of relevant experience, including 1 year in a supervisory role. Strong communication skills and an ability to work well under pressure are essential, along with an attention to service detail and integrity.