Life & Shield Claims AVP — Recovery & Customer Care

HSBC; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading global insurance institution in Singapore is seeking an Assistant Vice President, Life and Shield Claims. You will manage claims recovery processes, support customer relations through effective communication, and train staff. Ideal candidates should have experience in the insurance industry, strong communication skills, and a customer-centric approach. The role offers opportunities to make significant contributions while working in a dynamic environment that supports career growth and development.

Benefits

Continuous professional development

Flexible working opportunities

Inclusive and diverse work environment

Qualifications

• Relevant working experience in life/shield/health insurance company.
• Familiarity with health insurance processes is advantageous.
• Excellent written and oral communication skills.

Responsibilities

• Manage claims recovery tasks, including customer and agent communication.
• Handle recovery admin duties and ensure timely customer service.
• Train internal staff on claims recovery processes.

Skills

Communication skills

Interpersonal skills

Customer-centric mindset

Adaptability

Attention to detail

Job description

A leading global insurance institution in Singapore is seeking an Assistant Vice President, Life and Shield Claims. You will manage claims recovery processes, support customer relations through effective communication, and train staff. Ideal candidates should have experience in the insurance industry, strong communication skills, and a customer-centric approach. The role offers opportunities to make significant contributions while working in a dynamic environment that supports career growth and development.