Legalisation & Admin Officer | City Hall | 1 year

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing agency in Singapore is seeking a dedicated customer service representative for document legalisation. The role involves ensuring compliance with Notarial Certificate procedures, handling customer inquiries, and maintaining records. The ideal candidate holds a diploma, has at least 2 years of customer service experience, and possesses strong communication skills. This position offers a contract duration of 1 year with a monthly salary of $2,580. Working hours are Monday to Friday.

Qualifications

• Minimum 2 years of office-based customer service work experience.
• Pleasant and positive attitude.
• Thrives in a fast-paced work environment.

Responsibilities

• Ensure accuracy of Notarial Certificate procedures.
• Conduct verifications on Singaporee Government-issued documents.
• Provide customer service to address inquiries.
• Assist with online payment processes.
• Support counter operations.

Skills

Good verbal communication

Interpersonal skills

Customer service experience

Team player

Education

Diploma qualification from a local polytechnic

Job description

Job Scope

Legalisation (Main Task)

• Ensure the accuracy and compliance of Notarial Certificate procedures prior to document authentication.
• Conduct thorough, multi-step verifications on Singapore Government-issued documents before processing them for Apostille.
• Provide exceptional, responsive customer service to address inquiries, resolve issues, and enhance the overall customer experience.
• Assist customers and members of the public with online payment processes.
• Respond promptly to customer inquiries received through walk-ins and emails.
• Address customer challenges or concerns related to Notarial Certificates and document legalisation.
• Support counter operations by assisting with general and technical issues, escalating matters as needed before opening.

Stakeholding (When required)

• Administrative support (including data entry) to the team to ensure smooth and efficient daily operations.
• Maintain and update records in the Stakeholding System and SharePoint.
• Ensure timely completion and accuracy of assigned tasks.
• Carry out additional duties as assigned.

Requirements

• Diploma qualification from a local polytechnic.
• Minimum 2 years of office-based customer service work experience.
• Good verbal communication, interpersonal, and written skills.
• Pleasant and positive attitude.
• Team player who thrives in a fast-paced work environment.

Working Arrangement

• Monday to Thursday: 8.00 am to 5.30 pm
• Friday: 8.00 am to 5.00 pm

Contract Duration 1 year
Location City Hall
Salary $2,580 per month

EA License No.: 96C4864 (Shanice Lim Xin Ni)
Reg. No.: R22110485