Learning & Development (L&D) Trainer, Operational Excellence (OpsEx)

AMAZON ASIA-PACIFIC HOLDINGS PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global retail leader in Singapore is looking for a passionate L&D Trainer to join their Operational Excellence team. This role focuses on driving training excellence across SG Operations by developing associate capabilities and contributing to operational improvements. The ideal candidate will have at least one year of experience in Microsoft Office and have strong communication and facilitation skills, along with flexibility in scheduling to accommodate the team's needs. This permanent full-time position includes a minimum of 40 hours per week and offers a dynamic workplace environment.

Qualifications

• 1+ years of experience in Microsoft Office.
• Flexibility in work schedule including weekends and nights.
• Experience in Learning & Development or equivalent qualification.

Responsibilities

• Conduct engaging training sessions for new hires and existing associates.
• Monitor training compliance and maintain accurate records.
• Support process improvement projects and transformation programs.

Skills

Microsoft Office (Word, Excel, Outlook)

Facilitation skills

Strong communication skills

Presentation skills

Education

High school or equivalent

Bachelor's degree or equivalent (preferred)

Job description

Drive operational excellence through people development. We are seeking a passionate and experienced L&D Trainer to join our Operational Excellence team within Store Operations. As a Trainer in this role, you will be responsible for driving training excellence across SG Operations while supporting continuous improvement initiatives and transformation programs. This is an exciting and dynamic role where you will not only develop associate capabilities but also contribute to operational excellence programs, process optimization, and change management initiatives that drive measurable business impact.

Key job responsibilities

• Conduct engaging training sessions for new hires and existing associates across all operational process paths
• Monitor training compliance across the region and maintain accurate training records
• Keep training materials current and aligned with operational standards and process changes
• Assess learner progress and provide constructive feedback to support skill development
• Coach associates on the operations floor to reinforce training concepts and observed work habits
• Support Operational Excellence team in identifying training needs for continuous improvement initiatives
• Contribute to process improvement projects and transformation programs
• Act as a change agent during operational transformations and process redesigns
• Conduct audits to ensure training quality, delivery, and effectiveness meet organizational standards

Note:

This position is a permanent full-time role, to support our L&D Operations Excellence team. It is also an hourly paid position which requires to work a minimum of 40 hours per week.

Basic qualifications

• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Work 40 hours/week, and overtime as required
• Experience in facilitating, or experience with Learning & Development and course facilitation or an equivalent professional qualification
• Strong communication, presentation, and facilitation skills

Preferred qualifications

• 1+ years of Amazon experience, or Bachelor's degree or equivalent
• Experience in process improvement
• Knowledge of operational metrics, quality standards and performance management
• Experience in change management