L1 Production Support Engineer – VisionPLUS 10 (Flex)

TEKISHUB CONSULTING SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech consulting firm in Singapore is seeking an L1 Production Support Engineer to monitor and resolve first-level issues in VisionPLUS 10 applications. The ideal candidate will have 2–5 years of experience in application support, preferably in banking, and familiarity with core banking systems. Strong communication and problem-solving skills are essential for coordinating with both local and remote teams. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 2–5 years of experience in L1 application/production support, preferably in banking.
• Basic knowledge of VisionPLUS 10 (Flex) architecture.
• Hands-on exposure to Linux commands, WinSCP, PuTTY.

Responsibilities

• Monitor application and batch job alerts related to VisionPLUS 10.
• Perform daily health checks and validations across modules.
• Handle initial triage of incidents and user tickets.

Skills

Application/production support experience

Problem-solving

Customer service skills

Strong communication

Basic SQL/DB2 knowledge

Education

Diploma/Degree in IT or Computer Science

Tools

VisionPLUS 10 (Flex)

JCL

COBOL

VSAM

CICS

Microfocus environment

ITSM tools (ServiceNow, Remedy)

Job description

We are looking for an L1 Production Support Engineer with experience in VisionPLUS 10 (Flex) to join our client’s support team. The role involves monitoring, triaging, and resolving first-level issues across VisionPLUS 10 modules, ensuring smooth operations of critical applications in a banking environment.

Key Responsibilities

• Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
• Perform daily health checks and validations across modules such as CMS, FAS, TRAMS, ITS, etc.
• Handle initial triage of incidents and user tickets, providing quick fixes or workarounds where possible.
• Maintain SOP documentation and knowledge base for recurring issues.
• Escalate unresolved or complex issues to L2/L3 teams and coordinate with development, infrastructure, and vendor teams.
• Support monthly release deployments, patching, and production activities.
• Prepare Root Cause Analysis (RCA) and incident reports.
• Serve as first point of contact for VisionPLUS 10–related incidents and service requests.
• Assist with routine tasks such as password resets, account unlocks, and basic configuration changes.

Requirements

• Diploma/Degree in IT, Computer Science, or related field.
• 2–5 years of experience in L1 application/production support , preferably in banking or card systems.
• Basic knowledge of VisionPLUS 10 (Flex) architecture and core modules.
• Experience with JCL, COBOL, VSAM, CICS .
• Hands-on exposure to Microfocus (Flex) environment – Linux commands, WinSCP, PuTTY, DMC, Open Technologies scheduler.
• Familiarity with SQL/DB2 and log analysis (Good to Have).
• Experience with ITSM tools (e.g., ServiceNow, Remedy).
• Knowledge of ITIL practices (Good to Have).
• Strong communication, problem-solving, and customer service skills.
• Ability to work in a 24x7 support structure (team is primarily based in Hyderabad, with onsite collaboration).