Key Account Manager (Logistics)

JJ CONSULTING SERVICES; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global multinational company in Singapore seeks a Key Account Manager (Logistics) to manage customer relations and enhance sales strategies. The ideal candidate will possess strong communication skills and at least 3 years of sales experience. Responsibilities include acting as a customer contact point, managing portfolios, and ensuring performance based on key indicators. This role promises a dynamic environment requiring adaptability and excellent problem-solving capabilities. Interested candidates may apply via email.

Qualifications

• Minimum of 3 years of sales experience in a similar role.
• Strong communicator in written & spoken English with excellent numeric skills.
• Ability to work independently and within a team.

Responsibilities

• Act as the main point of contact for customers.
• Manage a portfolio of existing and potential customers.
• Produce reports for management on performance vs. KPIs.
• Ensure coordination of customer service and support.

Skills

Customer relationship management

Sales strategy development

Communication skills

Problem-solving

Education

Degree in Business or equivalent

Job description

Our client is a global and established Multinational Company, who is seeking to recruit an Key Account Manager (Logistics). This position is based in Singapore.

Key Account Manager (Logistics)

Responsibilities

• Act as customers' point of contact, by liaising closely with relevant departments to ensure that their queries, problems or issues are dealt with appropriately.
• Manage portfolio of existing customers and potential customers via 'face to face' sales visits.
• Produce necessary information for management to evaluate performance vs. key performance indicators.
• Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant departments.
• Regular meetings with Marketing and Sales management to evaluate personal sales strategy/plan, so as to ensure that the required revenue and shipment results can be achieved.
• Develop a weekly customer visit cycle / Follow Global Call Planning Tool (based on 6 visits a day, mix of 40/30/30) to secure Ship-To-Profile of existing customers, gain Share-of- Wallet and new customer.
• Complete GSP sales reporting requirements in a timely manner, which includes Time Sheet, Activities and Opportunities updates in COMET.
• Weekly Pipeline movement reports to Sales Management.
• Adhere to regional/country standard profit margins and discount guidelines.
• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximize growth within the existing customer base.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
• Continually develop knowledge of company’s products & services and general commercial awareness in order to provide the best possible solutions to the customers.
• Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in customer database.
• Analyze and monitor customer data to measure success and identify fluctuations/trends, so as to decide on relevant follow up actions.
• Ensure all customer agreements are cost-sensitive, so as to ensure a suggested minimum pricing tariff is set and adhered to.

Requirements

• Your aptitude to handle customers with personal care and empathy and putting the customer at the center of every decision.
• Your ability to view opportunities from the customers perspective and influence decisions.
• Your willingness to build and manage strong relationships & partnerships.
• Your cross Border Thinking capabilities.
• Your capability to adapt to a changing environment and handling multiple priorities.
• Your powerful communicator skills.
• Your courage in bringing forward ideas and innovative in approach.
• Your readiness to always grow and learn.
• Minimum of 3 years of sales experience.
• Strong communicator (in written & spoken English) with excellent numeric and presentation skills.
• Strong individual who can work independently and within a team to deliver results.
• Able to maintain effective performance under pressure.
• Preferably with Degree in Business or equivalent.

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [e-mail] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.