IT Support Technician

SC AUTO INDUSTRIES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading manufacturing firm in Singapore is seeking a proactive IT Executive to oversee their information technology and ERP systems. The role involves providing comprehensive IT support across various sites, addressing hardware and software issues, and ensuring smooth operations critical to manufacturing. Ideal candidates should have at least 4 years of relevant experience, a degree in Computer Science or IT, and strong communication skills. They should be proactive, collaborative, and ready to tackle new challenges.

Qualifications

• 4+ years of hands-on experience in IT support or systems administration.
• Experience in a manufacturing or similar industrial environment is preferred.

Responsibilities

• Provide Level 1 support for hardware and software issues.
• Train users on system access and usage.
• Maintain IT documentation and inventory.
• Input for IT requirements planning and budgeting.
• Analyze system requirements for IT upgrades.
• Troubleshoot integration issues with manufacturing equipment.

Skills

Technical problem-solving

User training

IT documentation maintenance

System analysis and evaluation

Collaboration

Education

Diploma or Bachelor's Degree in Computer Science

Job description

We are seeking a proactive and skilled IT Executive to oversee all aspects of our company's information technology and ERP systems. The ideal candidate will provide comprehensive IT support across our multiple sites, with a particular focus on ensuring the seamless operation of systems critical to our manufacturing processes. This is a hands‑on role that requires a strong technical background, excellent problem‑solving abilities, and a collaborative spirit.

Key Responsibilities:

• Level 1 support, maintenance and resolution of hardware and software issues related to end‑user desktops/laptops, servers, printers, CCTV, Door access, VOIP Phones and other network issues
• Provide training to users in the usage of systems and access to networks.
• Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts.
• Provide input for annual IT requirements planning and budgeting.
• Analyze and evaluate system and users’ requirements and make recommendations for IT upgrades.
• Troubleshoot issues related to the integration of IT with manufacturing equipment and production lines.

Requirements:

• Education: Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Experience: At least 4 years of hands‑on experience in a related IT support or systems administration role, preferably within the manufacturing or a similar industrial environment.

Personal Attributes:

• A proactive, self-driven, and analytical mindset with a strong ability to take initiative.
• Excellent communication and interpersonal skills to effectively interact with vendors, colleagues, and management.
• A meticulous, hands‑on team player who is prepared to take on new challenges.