IT Support SAP S4 HANA Modules

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an Application Support professional in Singapore. This role involves providing Level 1 support for SAP S/4HANA modules, troubleshooting incidents, and collaborating with business teams for enhancements. The ideal candidate holds a degree in IT and has 1-3 years of experience in application support, with a good understanding of SAP modules. The application process involves submitting your resume via email.

Qualifications

• 1–3 years of IT Application support experience in an end-user environment.
• Good understanding of S4 HANA modules, including SD, FI, MM, and CS.
• Basic knowledge of Process Management skills.

Responsibilities

• Provide Level 1 support for SAP S/4HANA modules and CPQ application.
• Troubleshoot, track, and resolve incidents, escalating when necessary.
• Work closely with process owners and business teams for enhancements.
• Prepare and execute UAT scenarios with business users.

Skills

SAP S/4HANA

User support

Issue resolution

Process Improvement

Communication

Education

Bachelor’s degree / Diploma in information technology

Tools

SAP Cx Cloud

CPQ system

Job description

Roles & Responsibilities

• Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.
• Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.
• Change Request - Work closely with process owners and business teams to document requirements for enhancements.
• Testing & Validation – Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes, and enhancements before production deployment.
• Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.
• Document recurring issues, maintain knowledge base articles, and support user training sessions.
• Communication – Ensure proper communication between IT, business teams, and external vendors for issue resolution.
• Compliance & Standards: Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities

Job Requirement

Qualifications:

• Bachelor’s degree / Diploma in information technology, or a related field.
• 1–3 years of IT Application support experience in an end-user environment.

Technical Requirements:

• Good understanding of S4 HANA module with exposure to SD, FI, MM, and CS module
• Familiarity with SAP Cx Cloud and CPQ system or any kind of CRM application is an added advantage.
• Basic knowledge of Process Management skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to [e-mail]

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

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EA Personnel: Lee Jia Xiang

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