IT Support & Operations Lead

ONE RUBY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech-focused company in Singapore is seeking a candidate for IT support management. The role involves overseeing day-to-day IT operations, managing ticketing systems, and developing training programs for support staff. The ideal candidate will lead the IT support team, enforce service level agreements, and ensure effective user support for hardware and software issues. This position is critical for maintaining the stability and uptime of IT systems while promoting a proactive support culture.

Responsibilities

• Oversee the day-to-day IT support services for the organization, including help desk operations and user support.
• Manage ticketing systems to ensure timely resolution of technical issues.
• Set and enforce support policies, procedures, and service level agreements.
• Lead, coach, and mentor IT support staff.
• Develop training programs for support personnel to improve technical skills and customer service.

Job description

A tech-focused company in Singapore is seeking a candidate for IT support management. The role involves overseeing day-to-day IT operations, managing ticketing systems, and developing training programs for support staff. The ideal candidate will lead the IT support team, enforce service level agreements, and ensure effective user support for hardware and software issues. This position is critical for maintaining the stability and uptime of IT systems while promoting a proactive support culture.