IT Support & Operations Analyst

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment firm in Singapore is seeking a candidate to manage the Contact Centre team, ensuring productivity, performance, and service quality. Key responsibilities include reporting, dashboard maintenance, and ensuring team communication. The ideal candidate should have prior IT support experience and excellent skills in Microsoft Office applications. Interested applicants can contact via the provided email.

Qualifications

• Candidate must have prior IT support experience.
• Excellent interpersonal and communication skills required.
• Proficient in Microsoft Office applications essential.

Responsibilities

• Manage productivity, performance, and service quality of the Contact Centre team.
• Generate reports, maintain dashboards, and update workflows.
• Ensure team is briefed on new information promptly.

Skills

IT support experience

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Initiative

Ability to work independently

Job description

A recruitment firm in Singapore is seeking a candidate to manage the Contact Centre team, ensuring productivity, performance, and service quality. Key responsibilities include reporting, dashboard maintenance, and ensuring team communication. The ideal candidate should have prior IT support experience and excellent skills in Microsoft Office applications. Interested applicants can contact via the provided email.