IT Support Manager

JA INFOTECH (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services company in Singapore is seeking a skilled professional to provide technical support and manage IT infrastructure. Responsibilities include resolving technical issues, maintaining IT assets, and developing documentation. Ideal candidates should possess strong troubleshooting skills, knowledge in IT management, and excellent customer service abilities. Join a dynamic team committed to evolving with the latest technologies and trends in the industry.

Responsibilities

• Provide effective and timely service to customers.
• Identify and resolve technical issues via phone, email, on-site, and remote support.
• Manage and monitor installed systems and infrastructure.
• Maintain IT inventory and software licensing.
• Develop and update technical documentation.
• Assist with installation and configuration tasks.
• Stay updated with latest trends and best practices.

Skills

Technical Documentation

Asset Management

Troubleshooting

Microsoft Office

Microsoft Excel

Hardware

Customer Support

Active Directory

Information Technology

SQL

Networking

Operating Systems

Windows

Communication Skills

Customer Service

Technical Support

Job description

Roles & Responsibilities

Job Responsibilities

• Provide effective and timely service to our customers.
• Identify and resolve technical issues from customers via phone, email, on-site, and remote support.
• Manage and monitor installed systems, servers, network infrastructure, both on-premises and on cloud.
• Maintain IT inventory and software licensing for our customers.
• Develop and update technical documentation and guides.
• Assist with installation and configuration tasks.
• Constantly evolving, stay updated with the latest trends, tools, and best practices.

Tell employers what skills you have

• Technical Documentation
• Asset Management
• Troubleshooting
• Microsoft Office
• Microsoft Excel
• Hardware
• Customer Support
• Active Directory
• Administration
• Information Technology
• Inventory Management
• SQL
• Application Support
• Networking
• Operating Systems
• Windows
• Communication Skills
• Microsoft Word
• Customer Service
• Technical Support