IT Support Engineer: Remote & Onsite, 2nd/3rd Line

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an IT Support Specialist to provide high-quality technical support to end users, both remotely and onsite. The ideal candidate will have proven experience in IT support, strong problem-solving skills, and familiarity with ITSM tools. Responsibilities include resolving incidents and service requests, performing preventive maintenance, and contributing to knowledge management. This role offers an opportunity to work in a dynamic global IT environment.

Qualifications

• Proven experience in IT support or a similar role.
• Strong problem-solving skills and customer service orientation.
• Familiarity with ITSM tools and knowledge management systems.
• Experience working in a global IT environment.
• Strong communication and documentation skills.

Responsibilities

• Provide remote and desk-side support for end users.
• Perform preventive maintenance and system pre-checks.
• Act as the primary owner of assigned support cases.

Skills

IT support experience

Problem-solving skills

Customer service orientation

Familiarity with ITSM tools

Strong communication skills

Job description

A leading recruitment agency in Singapore is seeking an IT Support Specialist to provide high-quality technical support to end users, both remotely and onsite. The ideal candidate will have proven experience in IT support, strong problem-solving skills, and familiarity with ITSM tools. Responsibilities include resolving incidents and service requests, performing preventive maintenance, and contributing to knowledge management. This role offers an opportunity to work in a dynamic global IT environment.