IT Support Engineer: End-User & Platform Services

NCS; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NCS is a leading technology services firm delivering consulting, digital services, and technology solutions across APAC. The IT Support Engineer role focuses on end-user support, incident management, asset control, and server administration to keep client platforms running smoothly in Singapore and beyond.

The ideal candidate holds a Diploma or Degree in Computer/Electronic Engineering with at least one year of related experience, and a practical knowledge of MS Office.

Qualifications

• Diploma or Degree in Computer / Electronic Engineering or equivalent discipline.
• Minimum 1+ year related experience in Technology Administration, Desktop Support and in Tech Refresh projects.
• Some Network knowledge will be an advantage.
• Computer literacy in MS Office.
• Proficiency in Technology will be added advantage.
• Independent, resourceful, result-oriented individuals with a _can-do_ attitude.

Responsibilities

• Perform End User Support - Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents, investigate & provide temporary & permanent resolution of incidents escalated.
• Perform service requests related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Skills

End User Support

Incident management

Asset management

Server administration

Hardware replacement coordination

Education

Diploma/ Degree in Computer/Electronic Engineering

Tools

MS Office

Job description

NCS is a leading technology services firm delivering consulting, digital services, and technology solutions across APAC. The IT Support Engineer role focuses on end-user support, incident management, asset control, and server administration to keep client platforms running smoothly in Singapore and beyond.

The ideal candidate holds a Diploma or Degree in Computer/Electronic Engineering with at least one year of related experience, and a practical knowledge of MS Office.