#EG IT Support Engineers

NCS; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NCS is a leading technology services firm delivering consulting, digital services, and technology solutions across APAC. The IT Support Engineer role focuses on end-user support, incident management, asset control, and server administration to keep client platforms running smoothly in Singapore and beyond.

The ideal candidate holds a Diploma or Degree in Computer/Electronic Engineering with at least one year of related experience, and a practical knowledge of MS Office.

Qualifications

• Diploma or Degree in Computer / Electronic Engineering or equivalent discipline.
• Minimum 1+ year related experience in Technology Administration, Desktop Support and in Tech Refresh projects.
• Some Network knowledge will be an advantage.
• Computer literacy in MS Office.
• Proficiency in Technology will be added advantage.
• Independent, resourceful, result-oriented individuals with a _can-do_ attitude.

Responsibilities

• Perform End User Support - Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents, investigate & provide temporary & permanent resolution of incidents escalated.
• Perform service requests related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Skills

End User Support

Incident management

Asset management

Server administration

Hardware replacement coordination

Education

Diploma/ Degree in Computer/Electronic Engineering

Tools

MS Office

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

Job Description

As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Perform End User Support - Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Qualifications

• Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline
• Minimum 1and more years related experience in Technology Administration, Desktop Supportand in Tech Refresh projects.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

Additional Information

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.