IT Support Engineer – End-User & Desktop Specialist

NCS; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

NCS is seeking an IT Support Engineer based in Singapore to deliver end-user support and basic IT administration across client platforms. You will troubleshoot issues, manage incidents, and coordinate with vendors on hardware replacements, while ensuring compliance with service levels.

The role requires a Diploma/Degree in a related field, 2+ years of technology administration experience, some networking knowledge, and proficiency with MS Office. Singapore-based candidates only.

Qualifications

• Diploma or degree in Computer/Electronic Engineering or equivalent.
• 2+ years of technology administration experience.
• Some network knowledge is a plus.
• MS Office literacy.
• Independent, resourceful and results-oriented with a can-do attitude.
• Willing to work in Singapore.

Responsibilities

• Provide End User Support and Client Management.
• Troubleshoot client platform problems.
• Respond to incidents with timely updates and resolutions.
• Handle service requests for client platforms.
• Monitor SLAs and document system configurations.
• Participate in client platform implementation/upgrade projects.
• Coordinate with vendors on hardware replacements.
• Manage assets and asset records.
• Perform local server administration for software distribution and patch management.
• Ensure deliverables meet SLAs and propose corrective actions.
• Submit progress reports.

Skills

End User Support

Client Management

Troubleshooting

Education

Diploma or Degree in Computer/Electronic Engineering

Tools

MS Office

Hardware Knowledge

Job description

NCS is seeking an IT Support Engineer based in Singapore to deliver end-user support and basic IT administration across client platforms. You will troubleshoot issues, manage incidents, and coordinate with vendors on hardware replacements, while ensuring compliance with service levels.

The role requires a Diploma/Degree in a related field, 2+ years of technology administration experience, some networking knowledge, and proficiency with MS Office. Singapore-based candidates only.