End-User IT Support Engineer

NCS; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

NCS is a leading AI tech services company with a regional footprint in Asia Pacific. The Ops Support Executive, End User Computing, will provide frontline IT support for client platforms, manage incidents, and ensure stable operations across Windows and macOS environments.

The role emphasizes SLAs, asset management, account administration, and collaboration with vendors on hardware and deployment projects in a dynamic, multi-site setting in Singapore.

Qualifications

• Diploma or degree in IT-related discipline.
• 1+ years of technology administration experience preferred.
• Experience with Windows OS, Office Suite, macOS, and antivirus/malware software is advantageous.
• Familiarity with iOS and Android devices.
• Strong communication and interpersonal skills.

Responsibilities

• Provide end-user support for client platforms and manage incidents and service requests.
• Troubleshoot and resolve platform issues and provide timely solutions.
• Respond to incidents with regular status updates to stakeholders.
• Monitor SLAs and document configurations; generate operational reports.
• Support platform implementation and upgrade projects; coordinate with vendors.
• Perform IT asset management and manage user accounts; assist server administration.
• Assist in corrective action plans for service gaps and ensure consistency across projects.

Skills

iOS/Android familiarity

Communication skills

End-user IT support

Windows OS support

Office Suite support

macOS support

Antivirus/Malware knowledge

IT administration experience

Education

Diploma/Degree in IT

Tools

Cloning Tools

Job description

NCS is a leading AI tech services company with a regional footprint in Asia Pacific. The Ops Support Executive, End User Computing, will provide frontline IT support for client platforms, manage incidents, and ensure stable operations across Windows and macOS environments.

The role emphasizes SLAs, asset management, account administration, and collaboration with vendors on hardware and deployment projects in a dynamic, multi-site setting in Singapore.