IT Support Engineer - End-User & System Administration

NCS; Singapore; On-site; SGD 40,000 - 66,000; Full time

Job summary

NCS invites applications for an IT Support Engineer to deliver end-user support, troubleshoot client platforms, and respond to incidents within our Singapore operations. You will provide timely updates, handle service requests, and help ensure systems meet service levels.

Ideal candidates hold a Diploma or Degree in Computer/Electronic Engineering or equivalent, with 2+ years in technology administration. Some networking knowledge and MS Office proficiency are advantageous.

Qualifications

• Possess a Diploma or Degree in Computer/Electronic Engineering or equivalent.
• Preferably with 2+ years of experience in Technology Administration.
• Some networking knowledge is advantageous.
• Proficiency in MS Office and general technology tools.

Responsibilities

• Perform End User Support - Client Management.
• Troubleshoot client platform related problems and incidents.
• Respond promptly to incidents, investigate and provide resolutions.
• Handle service requests and monitor SLAs.
• Document configurations and maintain asset records.
• Assist in asset management and hardware replacement coordination.
• Perform local server administration to enable software distribution and patch management.

Skills

End User Support

Troubleshooting

Incident management

Asset management

Server administration

Documentation

Networking knowledge

MS Office

Can-do attitude

Education

Diploma or Degree in Computer / Electronic Engineering or equivalent

Tools

MS Office

Job description

NCS invites applications for an IT Support Engineer to deliver end-user support, troubleshoot client platforms, and respond to incidents within our Singapore operations. You will provide timely updates, handle service requests, and help ensure systems meet service levels.

Ideal candidates hold a Diploma or Degree in Computer/Electronic Engineering or equivalent, with 2+ years in technology administration. Some networking knowledge and MS Office proficiency are advantageous.