#EG IT Support Engineer

NCS; Singapore; On-site; SGD 40,000 - 66,000; Full time

Job summary

NCS invites applications for an IT Support Engineer to deliver end-user support, troubleshoot client platforms, and respond to incidents within our Singapore operations. You will provide timely updates, handle service requests, and help ensure systems meet service levels.

Ideal candidates hold a Diploma or Degree in Computer/Electronic Engineering or equivalent, with 2+ years in technology administration. Some networking knowledge and MS Office proficiency are advantageous.

Qualifications

• Possess a Diploma or Degree in Computer/Electronic Engineering or equivalent.
• Preferably with 2+ years of experience in Technology Administration.
• Some networking knowledge is advantageous.
• Proficiency in MS Office and general technology tools.

Responsibilities

• Perform End User Support - Client Management.
• Troubleshoot client platform related problems and incidents.
• Respond promptly to incidents, investigate and provide resolutions.
• Handle service requests and monitor SLAs.
• Document configurations and maintain asset records.
• Assist in asset management and hardware replacement coordination.
• Perform local server administration to enable software distribution and patch management.

Skills

End User Support

Troubleshooting

Incident management

Asset management

Server administration

Documentation

Networking knowledge

MS Office

Can-do attitude

Education

Diploma or Degree in Computer / Electronic Engineering or equivalent

Tools

MS Office

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

Job Description

As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Perform End User Support - Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Qualifications

• Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline
• Preferably with 2or more years related experience in Technology Administration.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

Additional Information

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.