Tech Operations Specialist - End User & Platform Support

NCS Group; Singapore; On-site; SGD 33,480 - 44,640; Full time

Job summary

NCS Group, a leading technology services firm in Singapore, seeks candidates for End User Support roles. Responsibilities include troubleshooting client issues, managing user accounts, and ensuring service level standards are met. Candidates should possess a Diploma or Degree in Computer / Electronic Engineering and preferably have a year of related experience.

Applicants should demonstrate independence, resourcefulness, and proficiency in MS Office, with additional technology knowledge as a plus. Join our team to help deliver exceptional technology solutions across the Asia Pacific region.

Qualifications

• Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline.
• Preferably with 1 or more year of related experience in Technology Administration.
• Some Network knowledge will be an advantage.
• Computer literacy in MS Office is required.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform related problems.
• Respond promptly to incidents and provide resolutions.
• Monitor the agreed service level and document system configuration.
• Manage client platform implementation and upgrades.

Skills

Client Management

Troubleshooting

Service Level Monitoring

Asset Management

Local Server Administration

Education

Diploma or Degree in Computer / Electronic Engineering

Tools

MS Office

Job description

NCS Group, a leading technology services firm in Singapore, seeks candidates for End User Support roles. Responsibilities include troubleshooting client issues, managing user accounts, and ensuring service level standards are met. Candidates should possess a Diploma or Degree in Computer / Electronic Engineering and preferably have a year of related experience.

Applicants should demonstrate independence, resourcefulness, and proficiency in MS Office, with additional technology knowledge as a plus. Join our team to help deliver exceptional technology solutions across the Asia Pacific region.