IT Support Engineer

DOIT SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading services company in Singapore is seeking a technician for front-end equipment maintenance. Candidates should have a minimum of ITE/Diploma in Mechatronics or related fields along with good knowledge of PC hardware. Responsibilities include preventive maintenance, system support, and installation of vehicle equipment. The role requires good communication skills and the ability to work independently as well as in a team. Night standby and shift work may be necessary.

Qualifications

• Minimum ITE / Diploma in Mechatronics/Electrical/Electronics/IT or equivalent.
• Good knowledge of PC hardware and operation system.
• Some working experiences are preferred.
• Good interpersonal and communication skills.

Responsibilities

• Perform preventive and corrective maintenance on front end equipment.
• Provide 1st level support for project service level agreements.
• Perform routine system patches on the front-end equipment.
• Install new vehicle on-board equipment and site equipment.

Skills

PC hardware knowledge

Interpersonal skills

Teamwork

Ability to prioritize and manage workload

Education

ITE / Diploma in Mechatronics/Electrical/Electronics/IT or equivalent

Job description

• Perform preventive and corrective maintenance on front end equipment island wide. Front-end equipment refers to vehicle on-board equipment and site equipment

• Perform 1st level of support to meet project service level agreement (Response Time at 90min and Turnaround Time < 20 hrs)

• Perform routine system patches on the front-end equipment

• Perform installation of new vehicle on-board equipment and site equipment

• Preparation of equipment for installation and perform set-to-work tasks

• Work closely with the helpdesk agent and backend team to resolve issues.

• Attend to customer work request.

• Need to work-at-height to replace equipment. Some of the on-board equipment is mounted at the vehicle roof top. Work-at-height course is provided.

Job Requirements

• Minimum ITE / Diploma in Mechatronics/Electrical/Electronics/IT or equivalent

• Good knowledge of PC hardware and operation system

• Some working experiences are preferred

• Good interpersonal and communication skills

• Ability to work well in a team, as well as able to work independently

• Ability to prioritize and manage workload.

• Ability to accept rotating schedule for work on night standby and weekend standby

• Required to work shift if necessary

Special Knowledge or Skills

• Common PC hardware troubleshooting and Operation System working knowledge

• Basic Electrical Knowledge (is an advantage)