IT Support Engineer

XCELLINK PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology services company based in Singapore is looking for an IT Support Engineer for a 1-year contract. The successful candidate will provide on-site IT support and troubleshoot a range of issues in a Windows environment. Responsibilities include supporting project teams with PC installation and configuration, conducting health checks, and delivering hands-on support on a 24x7 rotational shift. Candidates should have a diploma in IT or equivalent IT experience with hands-on troubleshooting skills.

Qualifications

• Diploma in IT or equivalent IT experience.
• Hands-on experience with installation, configuration, and troubleshooting of PCs, peripherals, and applications.
• Prior experience providing IT support in a Windows client environment.

Responsibilities

• Support project teams in the implementation and configuration of PCs and operating systems.
• Provide 1st level on-site IT support to end-users on a 24x7 rotational shift.
• Troubleshoot and resolve issues related to PCs and peripherals.

Skills

Installation of PCs

Troubleshooting applications

On-site IT support

Configuration of workstations

Education

Diploma in IT or equivalent

Job description

Position: IT Support Engineer
Employment Type: 1-year contract

Responsibilities

• Support project teams in the implementation, installation, and configuration of PCs/workstations, operating systems, applications, and related peripheral devices.
• Provide 1st level on-site IT support to end-users on a 24x7 rotational shift, including Public Holidays.
• Troubleshoot and resolve issues related to PCs, peripherals, and applications.
• Perform daily health checks and inventory checks on systems.
• Provide timely updates and findings to the Project Manager on escalated issues.
• Deliver hands-on support in a Windows client environment.

Requirements

• Diploma in IT or equivalent IT experience.
• Hands‑on experience with installation, configuration, and troubleshooting of PCs, peripherals, and applications.
• Prior experience providing IT support in a Windows (client) environment.