IT Support Engineer

Foxconn Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A prominent technology company in Singapore is seeking an IT Helpdesk Technician to provide end user support, monitor system issues, and conduct IT audits. The ideal candidate will have a diploma in IT or related fields, at least one year of helpdesk experience, and basic SQL skills. Responsibilities include troubleshooting, coordinating onboarding processes, and maintaining knowledge bases. Ideal for team players who can also work independently. Communication in Chinese is preferred.

Qualifications

• Min 1 year of working experience in IT helpdesk.
• Basic knowledge of TCP/IP.
• Ability to communicate in Chinese.

Responsibilities

• Support Ingrasys end users for daily IT helpdesk.
• Monitor and support ticketing system issues.
• Pull transaction data using SQL queries.
• Monitor network and server health.
• Support label printing issues.
• Conduct IT internal audits and training.
• Coordinate onboarding and quitting processes.
• Handle IT asset procurement and installations.
• Maintain internal Knowledge Base.
• Troubleshoot hardware and software issues.
• Clear real-time reporting event backlogs.

Skills

SQL skills

Analytical skills

Troubleshooting skills

Team player

Independent contributor

Basic network knowledge

Education

Diploma or Degree in Computer Science/Engineering, Information Technology

Job description

Working hours: Thursday to Saturday, Alt Wednesday (7pm to 7am)

Responsibility

• Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time
• Monitoring Ingrasys ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps
• Pull system transaction data that require fundamental of SQL queries
• Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP
• Support Production label printing issue (Zebra / Sharp)
• Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time
• Coordinate various onboarding and quitting processes
• IT asset procurement paperwork, installation, configuration, support; license renewal; system / email account creation, revoking, perform buddy check and maintain proper records
• Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis.
• Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems
• Follow SOP to monitor and clear real-time reporting event backlogs

Requirement

• Diploma or Degree in Computer Science/Engineering, Information Technology or equivalent.
• Min 1 year of working experience in IT helpdesk experiences with basic SQL skills
• Good analytics and troubleshooting skills
• Both a team player and independent contributor
• Basic network and Wintel System Administration concept
• Knowledge of manufacturing system (MES, WMS) is a bonus.
• Able to communicate in Chinese to different stakeholders