IT support engineer

DC DIGITAL PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prominent IT services company in Singapore is seeking a skilled technician to provide on-site technical support and manage computer systems. The ideal candidate will have a bachelor's degree in computer science or IT, along with knowledge of various tech products and excellent customer service skills. Join a dynamic team in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience in IT-related field.
• Knowledge in computer systems and networks.
• Ability to work in fast-paced environments.

Responsibilities

• Provide on-site technical support and troubleshoot issues.
• Deploy and maintain client computer systems.
• Ensure high user satisfaction through excellent customer service.

Skills

Technical support

Customer service

Problem solving

Communication

Collaboration

Education

Bachelor’s degree in computer science, IT or related field

Tools

Cisco/Meraki routers

Microsoft O365

Apple products

HP products

Job description

DUTIES AND RESPONSIBILITIES

• Provide on-site technical support in customers office, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned

QUALIFICATIONS

• Bachelor’s degree in computer science, IT or related field or equivalent in education and experience
• Knowledge in Cisco/Meraki routers, switch, access point
• Knowledge in Microsoft O365, Teams, AD and management tools
• Knowledge in APC, Zebra, Apple, HP, retail POS, Logitech, Poly products
• Good coordination and communication skills with internal and external customers
• Strong analytical and issue resolution skills
• Strong collaborative and team coordination skills
• Able to work in a fast-paced environment
• Be well organized and able to work under pressure
• Good interpersonal skills with a service orientated approach
• Be able to work well individually as well as with a team