IT Support Engineer

EIRE SYSTEMS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

EIRE SYSTEMS SINGAPORE PTE. LTD. is seeking an experienced Desktop Support Specialist to maintain and support end-user devices.

You will handle OS deployments, patching, and user inquiries, ensuring smooth operation of the desktop environment for our financial sector clients. Responsibilities include end-to-end desktop refreshes, incident tracking and escalation, and adherence to security and access standards.

Qualifications

• At least 4 years in desktop OS support, implementation and maintenance.
• Knowledge of desktop OS and infrastructure for enterprise deployments.
• Security and access standards for Desktop Services.
• Basic networking understanding.
• Proficient in Windows 7 and Microsoft Office applications.
• Good communication and analytical skills.

Responsibilities

• Support users through direct end user support or through projects delivering changes to the end user environment.
• Handle end-to-end desktop refresh and replacement initiatives and removal of Not Permitted Technology.
• Handle user questions, incidents and requests. Track, measure and escalate as appropriate.
• Assist with patching and upgrading end user devices.
• Address quality and schedule conflicts.

Skills

Desktop support

Windows 7

End user support

Incident handling

Job description

Job Responsibilities:

• Support users through direct end user support or through projects that deliver changes to the end user environment
• Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
• Assist with patching and upgrading end user devices
• Address quality and schedule conflict.

Job Requirements:

• At least 4 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services security and access standards and practices
• Basic understating of networking and server technologies
• Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications
• Good communication skills and strong analytical skills.