L1 Desktop Engineer | Active Hiring

Alphaeus Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Alphaeus Pte Ltd in Singapore is hiring a Desktop Support professional to deliver end-user assistance, manage imaging tasks, and keep asset inventories up to date. In this role you will handle requests, document incidents, and escalate complex issues to third-party vendors when needed, while creating clear work instructions and maintaining internal standards to ensure reliable IT service.

Strong English communication, problem-solving, and teamwork are essential as you support a fast-paced

Qualifications

• ITE/Diploma graduate with at least 2 years of desktop support experience.
• Minimum 1 year of hands-on experience in Microsoft Windows 10 and Microsoft Office 365.
• Proficient in spoken and written English.
• Holds at least one of the following certifications (or equivalent): CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft Certified: Windows Client, Microsoft Certified: Managing Modern Desktops.
• Prior IT helpdesk or call centre support experience (including remote support) will be an advantage.
• Knowledge of workstations and related components.
• Strong communication and coordination skills.
• Ability to prioritize effectively, work with a sense of urgency, and collaborate with teammates and managers.

Responsibilities

• Provide Desktop Support services to end users, including receiving, prioritizing, documenting, and resolving help requests.
• Perform imaging and re-imaging of devices.
• Conduct and maintain asset inventories.
• Escalate issues to 3rd party vendors or resolver groups when required.
• Update and maintain incident records in the system.
• Create and update work instructions as needed.
• Document and maintain standards and procedures.

Skills

Desktop support

English communication

Prioritization

Remote support

Education

ITE/Diploma

Tools

Windows 10

Office 365

Job description

Key Responsibilities

• Provide Desktop Support services to end users, including receiving, prioritizing, documenting, and resolving help requests.

• Perform imaging and re-imaging of devices.

• Conduct and maintain asset inventories.

• Escalate issues to 3rd party vendors or resolver groups when required.

• Update and maintain incident records in the system.

• Create and update work instructions as needed.

• Document and maintain standards and procedures.

Requirements

• ITE/Diploma graduate with at least 2 years of desktop support experience.

• Minimum 1 year of hands-on experience in Microsoft Windows 10 and Microsoft Office 365.

• Proficient in spoken and written English.

• Holds at least one of the following certifications (or equivalent):
  • CompTIA A+
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Certified: Windows Client
  • Microsoft Certified: Managing Modern Desktops

• Prior IT helpdesk or call centre support experience (including remote support) will be an advantage.

• Knowledge of workstations and related components.

• Strong communication and coordination skills.

• Ability to prioritize effectively, work with a sense of urgency, and collaborate with teammates and managers.