Service Desk Engineer / IT Engineer

ITCAN PTE. LIMITED; Singapore; Presencial; SGD 35.000 - 52.000; Jornada completa

Descripción de la vacante

ITCAN PTE. LIMITED in Singapore is seeking an IT Helpdesk professional to provide onsite and desktop support to end users across customer sites. You will troubleshoot, document incidents, and resolve requests within SLA timelines, and escalate when needed.

Responsibilities include imaging devices, asset management, maintaining records in ticketing systems, and supporting Windows and Office 365 issues; shift rotations and standby may be required.

Formación

• End user support and incident resolution
• Documentation of incidents and requests
• Windows and Office 365 support experience

Responsabilidades

• Provide onsite and desktopsupport services to end users
• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Performdesktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Conocimientos

End user support

Troubleshooting

Documentation

Windows support

Office 365 support

Educación

Minimum ITE or Diploma qualification in Information Technology, ComputerEngineering, or related discipline

Descripción del empleo

• Provide onsite and desktopsupport services to end users
• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Performdesktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Requirements

Education & Experience

• Minimum ITE or Diploma qualification in Information Technology, ComputerEngineering, or related discipline
• Minimum 1 year of experience indesktopsupport or IT helpdesk environment
• Minimum 1 year of hands-on experience supporting: