Desktop Engineer

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

GOLDTECH RESOURCES PTE LTD in Singapore is seeking a hands-on IT Support Engineer to deliver onsite technical support for end users in a corporate and research environment. You will help keep day-to-day operations running smoothly by resolving device issues and assisting with device setup, migrations, and decommissioning.

The role covers Windows, macOS, Linux workstations, Microsoft 365 apps, VPN access, and ITIL-aligned incident and asset management, requiring 2+ years (senior 5+).

Qualifications

• 2+ years of hands-on IT support or deskside experience.
• Senior candidates with 5+ years are welcome.
• Experience with Windows, macOS or Linux environments and IT tooling.
• Good knowledge of Microsoft 365 and VPN access.

Responsibilities

• Provide onsite technical support for end-user devices.
• Diagnose and resolve hardware, OS, applications, and peripherals issues.
• Assist with device setup, onboarding, replacement, refresh and decommissioning.
• Coordinate device migrations and hardware repairs with vendors.
• Support access to virtual desktop environments (VDI).
• Maintain accurate IT asset inventory and log incidents in service management.

Skills

Windows

macOS

Linux

ITIL processes

Customer service

Tools

Microsoft 365

VPN access

IT asset management systems

Job description

Job Overview

We are looking for a hands-on IT Support Engineer to provide onsite technical support for end users within a corporate and research environment. This role focuses on supporting workplace IT services, resolving device issues, and ensuring smooth day-to-day operation of end-user technology.

The position will be involved in device lifecycle management, user support, and maintaining IT service quality across the organization.

Key Responsibilities

• Provide onsite technical support for end-user devices including Windows, macOS, and Linux laptops and desktops
• Diagnose and resolve issues related to hardware, operating systems, applications, and IT peripherals
• Support users during device setup, onboarding, replacement, refresh, and decommissioning activities
• Assist with device migration initiatives as part of enterprise workplace technology standardization
• Work with hardware vendors and service providers to coordinate warranty repairs or replacements
• Support access to virtual desktop environments (VDI) and related connectivity issues
• Manage walk-in user support services and scheduled device support sessions
• Handle device distribution and returns through automated locker or loaner device systems
• Maintain accurate IT asset inventory records within the IT service management platform
• Participate in asset verification exercises to ensure asset records remain up to date
• Guide users on IT self-service tools and basic troubleshooting where appropriate
• Ensure incidents and service requests are logged and tracked properly in the service management system
• Follow internal IT security and data protection requirements

Requirements

• Minimum 2 years of experience in IT support, deskside support, or end-user computing roles
• Senior candidates should have 5 years or more relevant experience
• Practical experience supporting
• o Windows, macOS, or Linux environments
  o Microsoft 365 applications and VPN access
  o Endpoint security tools and device configurations
  o Common workplace peripherals such as printers, monitors, docking stations, and mobile devices
• Experience supporting technical, engineering, or lab-based environments will be advantageous
• Understanding of ITIL processes such as incident and asset management is beneficial
• Strong customer service mindset and communication skills
• Able to support users across different office locations when required