Desktop Support (MNC / Contract)

Achieve Group; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Job summary

Achieve Group's client in the energy trading sector seeks a Desktop Support Analyst to support global users and desktop infrastructure, handling incident resolution and contributing to technology improvement projects.

You will provide on-site and remote IT support across regions, manage device provisioning and onboarding/offboarding, and track incidents with Jira. The role includes testing changes and participating in global IT projects, with occasional after-hours support.

Qualifications

• Minimum 5 years of desktop and end-user support experience in a complex trading environment.
• Strong troubleshooting across Windows 10/11, Windows Server 2016/2019, networking and applications.
• Experience with SCCM/Intune for device deployment.
• Experience with Active Directory, Group Policy, endpoint security, Microsoft 365, Exchange, Citrix, and mobile device management.
• Familiarity with telephony/VoIP systems (Cisco).
• Experience using Jira, ServiceNow or Remedy for incident tracking.
• ITIL knowledge; certification a plus.

Responsibilities

• Provide on-site and remote IT support to users across multiple regions, taking ownership of issues through to resolution.
• Troubleshoot desktop, infrastructure and application issues, including business-critical trading systems, and coordinate with internal teams and vendors on escalations.
• Manage device provisioning, employee onboarding and offboarding, access changes and desk relocations.
• Track incidents and service requests through Jira, keeping users and stakeholders informed of progress.
• Maintain support procedures, technical documentation and knowledge articles, while sharing knowledge with team members.
• Monitor system availability, capacity and performance, and support improvements across desktop infrastructure and security.
• Work with relevant teams to test and deploy enhancements in line with change management and release procedures.
• Participate in global IT projects, technology upgrades and control activities. Occasional support outside normal working hours is required for major incidents or planned maintenance.

Skills

Troubleshooting

Communication

Stakeholder management

Incident resolution

ITIL knowledge

Trading environment experience

Tools

SCCM

Intune

Active Directory

Group Policy

Office 365

Jira

ServiceNow/Remedy

Azure

PowerShell

Python

Cisco VoIP

Job description

Our client, an international energy trading organisation, is seeking a Desktop Support Analyst to support its global users and desktop infrastructure. The role covers daily technical support, incident resolution and participation in technology improvement projects.

Key Responsibilities:

• Provide on-site and remote IT support to users across multiple regions, taking ownership of issues through to resolution.
• Troubleshoot desktop, infrastructure and application issues, including business-critical trading systems, and coordinate with internal teams and vendors on escalations.
• Manage device provisioning, employee onboarding and offboarding, access changes and desk relocations.
• Track incidents and service requests through Jira, keeping users and stakeholders informed of progress.
• Maintain support procedures, technical documentation and knowledge articles, while sharing knowledge with team members.
• Monitor system availability, capacity and performance, and support improvements across desktop infrastructure and security.
• Work with relevant teams to test and deploy enhancements in line with change management and release procedures.
• Participate in global IT projects, technology upgrades and control activities. Occasional support outside normal working hours is required for major incidents or planned maintenance.

Requirements:

• At least 5 years of desktop and end-user support experience within a complex trading environment, working with multiple stakeholders and external vendors.
• Strong troubleshooting skills across Windows 10/11, Windows Server 2016/2019, networking, infrastructure and business applications.
• Hands-on experience with device deployment and provisioning through SCCM and/or Intune.
• Experience supporting Active Directory, Group Policy, endpoint security, Microsoft Office, Exchange, Citrix and mobile device management.
• Familiarity with telephony/VoIP systems, preferably Cisco.
• Experience administering Microsoft 365 and using IT service management tools such as Jira, ServiceNow or Remedy.
• Understanding of ITIL practices; certification would be an advantage.
• Strong communication skills and the ability to manage support requests in a fast-paced environment.

Additional Advantages:

• Experience with Azure administration, including identity and access controls, and scripting using PowerShell or Python.
• Exposure to Azure Virtual Desktop, Microsoft Defender, modern endpoint management and SD-WAN/SASE.
• Familiarity with Confluence and Azure monitoring tools, including Application Insights and Log Analytics.
• Experience supporting energy or commodities trading platforms, ETRM systems, market data applications or shipping systems.
• Relevant Microsoft 365/Azure certifications and experience delivering small IT projects or changes.

Please note:

• Only shortlisted candidates will be notified.
• All applications will be handled with strict confidentiality.