End User Computing (EUC) Engineer - Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking an IT Support professional to provide end-user computing support across desktop, laptop, mobile, and collaboration platforms in a large enterprise environment.

You will troubleshoot hardware, software, OS, and network issues, manage Office 365 and device platforms, and deliver remote support with Bomgar. Strong communication and customer service are essential.

Qualifications

• Diploma or Bachelor’s Degree in IT, CS, Engineering, or related field.
• Minimum 2 years of IT support or End User Computing experience.
• Experience in large-scale enterprise environments.
• Experience supporting Office 365 apps.
• Experience supporting macOS and iOS devices.
• Knowledge of Active Directory and access management.
• Experience with SCCM or similar endpoint management tools.
• Familiarity with ITSM ticketing platforms (ServiceNow preferred).
• Strong incident management and problem-solving skills.
• Excellent customer service and communication skills.

Responsibilities

• Provide end-user computing support for desktop, laptop, mobile, and collaboration platforms.
• Deliver production support activities and ensure timely incident resolution per SLAs.
• Troubleshoot hardware, software, OS, network, and application issues; identify root causes.
• Support Windows endpoints in a large enterprise environment.
• Provide macOS support for devices and apps as required.
• Administer and support Office 365 apps including Outlook, OneDrive, Teams.
• Support mobile devices and iOS platforms.
• Manage user accounts, permissions, and access controls via Active Directory.
• Support endpoint management using SCCM and other tools.
• Provide remote support using Bomgar or equivalent tools.
• Coordinate with internal teams and vendors for hardware repairs and restorations.
• Support ITSM processes: incidents, requests, problems, changes.
• Perform health checks, monitoring, and preventive maintenance.
• Maintain documentation of incidents, solutions, and procedures.
• Support regional data centre activities and hands-on roles when needed.
• Participate in technology rollouts, desktop refreshes, system upgrades, and workplace projects.
• Collaborate with global technology teams on enterprise initiatives.

Skills

End user support

IT service management

Customer service

Technical troubleshooting

Windows OS

macOS support

Mobile device support

Active Directory

Education

Diploma or Bachelor’s Degree in Information Technology or related field

Tools

ServiceNow

SCCM

Active Directory

Bomgar

Job description

Key Responsibilities

• Provide end-user computing support and technical assistance for enterprise users across desktop, laptop, mobile, and collaboration platforms.
• Deliver production support activities, ensuring timely resolution of incidents, service requests, and technical issues in accordance with agreed service levels.
• Perform troubleshooting and root cause analysis for hardware, software, operating system, network connectivity, and application-related issues.
• Support and maintain Windows-based endpoints within a large-scale enterprise environment.
• Provide support for macOS devices and related applications where required.
• Administer and support Microsoft Office 365 applications, including Outlook, OneDrive, Teams, and other productivity tools.
• Support mobile devices and related technologies, including iOS platforms and applications.
• Manage and maintain user accounts, permissions, and access controls through Active Directory and related identity management systems.
• Support endpoint management activities using Microsoft SCCM and other enterprise device management tools.
• Provide remote support using enterprise remote-access tools such as Bomgar or equivalent platforms.
• Coordinate with internal technology teams and external vendors to facilitate hardware repairs, replacements, and service restoration activities.
• Support incident, request fulfilment, problem management, and change management processes in accordance with IT service management practices.
• Perform system health checks, proactive monitoring, and preventative maintenance activities to improve service reliability.
• Maintain accurate documentation of incidents, requests, solutions, and operational procedures.
• Support regional data centre activities and provide hands-and-feet support when required.
• Participate in technology rollouts, desktop refresh programs, system upgrades, and workplace technology projects.
• Collaborate with global technology teams to support enterprise initiatives and continuous service improvement programs.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 2 years of experience in IT Support, End User Computing, or a related technical support function.
• Experience supporting users within a large-scale enterprise environment.
• Experience supporting Microsoft Office 365 applications, including Outlook, OneDrive, Teams, and related productivity tools.
• Experience supporting macOS devices and applications.
• Experience supporting iOS mobile devices and enterprise mobility solutions.
• Working knowledge of Microsoft Active Directory, user administration, and access management.
• Experience with Microsoft SCCM or equivalent endpoint management platforms.
• Basic understanding of Windows networking concepts and network troubleshooting.
• Experience using ITSM and ticketing platforms, preferably ServiceNow.
• Good understanding of Incident Management, Request Fulfilment, Problem Management, and Change Management processes.
• Excellent customer service orientation and communication skills.