IT Desktop Engineer (Windows Desktop Specialization)

SIMBA TELECOM PTE. LTD.; Singapore; Hybrid; SGD 42,000 - 65,000; Full time

Job summary

SIMBA TELECOM PTE. LTD. in Singapore seeks an IT Desktop Support specialist to provide on-site and remote Windows support, manage AD and GPOs on a hybrid setup, and deploy client machines using PXE automation.

You will monitor infrastructure, troubleshoot hardware/software, and maintain asset records while collaborating on upgrades and configurations and training end-users. Requires 3+ years in desktop support and IT-related degree, with relevant certifications as a plus.

Qualifications

• 3+ years in IT desktop support focusing on Windows environments.
• Degree/Diploma/ITE in Information Technology, Computer Science, or related field.
• Professional certifications such as Microsoft Windows Client, MCSA or CompTIA are a plus.

Responsibilities

• Provide on-site and remote IT support for Windows desktop environments.
• Manage and maintain Active Directory and Group Policies on a hybrid solution.
• Deploy client machines using PXE automation and deployment systems.
• Monitor and maintain IT infrastructure with remote management tools.
• Troubleshoot hardware, software, and network issues on client machines.
• Maintain IT inventory and asset tracking.
• Collaborate on system upgrades, patches, and configuration changes.
• Document processes and troubleshooting procedures.
• Provide end-user training and support as needed.

Skills

Windows desktop support

Active Directory

Troubleshooting

Customer service

Remote support

Education

IT degree/diploma/ITE

Tools

PXE deployment

Remote management tools

Job description

Key Responsibilities:

• Provide on-site and remote IT support for Windows desktop environments.

• Manage and Maintain Active Directory and Group Policies on a Hybrid Solution.

• Manage the deployment of client machines using PXE automation and deployment systems.

• Monitor and maintain IT infrastructure, including remote management and monitoring tools.

• Troubleshoot and resolve hardware, software, and network issues on client machines.

• Manage IT inventory, including tracking and maintaining hardware and software assets.

• Collaborate with other teams to support system upgrades, patches, and configuration changes.

• Document processes, configurations, and troubleshooting procedures.

• Provide training and support to end-users as needed.

Requirements:

• Degree/Diploma/ITE in Information Technology, Computer Science, or a related field.

• Minimum of 3 years of experience in IT desktop support, with a focus on Windows environments.

• Professional certifications such as Microsoft Certified: Windows Client, MCSA or CompTIA are a plus.

• Strong knowledge of Windows operating systems, deployment automation, and remote management tools.

• Experience with IT inventory management and asset tracking.

• Excellent problem-solving skills and attention to detail.

• Strong communication and customer service skills.

• Ability to work independently and as part of a team.