Desktop Support Engineer

SYNECHRON TECHNOLOGIES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 3,000 - 5,200; Full time

Job summary

SYNECHRON TECHNOLOGIES SINGAPORE PTE. LTD. is seeking a Desk Support professional to assist end users with Windows-based workstations and essential software.

You will troubleshoot, install, configure, and upgrade operating systems, and support Office 365 apps and collaboration tools in a fast-paced environment. The role requires strong communication, a customer-focused mindset, and the ability to work with cross-functional teams and vendors.

Qualifications

• 2 years of experience in desk support for Windows ecosystem, software, and hardware troubleshooting for end users.
• Experience in Desktop support role (Microsoft Windows 11,Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams…).
• Experience in the usage of service desk ticketing system to handle incidents and requests.
• Good Communication skills (ie. internal stakeholders andexternal stakeholders such as presenting ideas and communication with vendorsupport.).

Responsibilities

• Install, configure, and upgrade windows operating systemsand softwares installed on the end-users workstations.
• Install and replace hardware (Workstations, Laptops,screens, network cable,…)
• Troubleshoot incidents and problems related to emails,network and end-users peripherals, printing, meeting rooms, access control,CCTV…
• Follow cases with support vendors.
• Support Teams telephony, mobile devices, and smartphonesfor end-users.
• Maintain User Account in Active Directory, disk encryptionand antivirus.
• Assist users with Citrix and VPN connectivity.
• Participate in the creation of documentation to ease thework for the operation team.
• Follow procedures and guidelines defined for the team.
• Collaborate with other IT teams (network, storage, WindowsInfra,…) to resolve incidents when needed
• Flexibility in covering support shifts

Skills

Windows troubleshooting

Communication skills

Customer service

IT support processes

Tools

Ticketing system

Active Directory

Citrix

VPN

Office 365 / MS Teams

Job description

• 2 years of experience in desk support for windows ecosystem, software, and hardware troubleshooting for end users.
• Experience in Desktop support role (Microsoft Windows 11,Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams…).
• Experience in the usage of service desk ticketing system to handle incidents and requests.
• Good Communication skills (ie. internal stakeholders andexternal stakeholders such as presenting ideas and communication with vendorsupport.).

Key Responsibilities

• Install, configure, and upgrade windows operating systemsand softwares installed on the end-users workstations.
• Install and replace hardware (Workstations, Laptops,screens, network cable,…)
• Troubleshoot incidents and problems related to emails,network and end-users peripherals, printing, meeting rooms, access control,CCTV…
• Follow cases with support vendors.
• Support Teams telephony, mobile devices, and smartphonesfor end-users.
• Maintain User Account in Active Directory, disk encryptionand antivirus.
• Assist users with Citrix and VPN connectivity.
• Participate in the creation of documentation to ease thework for the operation team.
• Follow procedures and guidelines defined for the team.
• Collaborate with other IT teams (network, storage, WindowsInfra,…) to resolve incidents when needed
• Flexibility in covering support shifts