Desktop engineer (VIP support )

QUESS SINGAPORE; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

QUESS SINGAPORE is seeking a Desktop Engineer to provide hands-on support for desktops, laptops, printers, and other IT hardware in a professional environment. You will resolve hardware and software issues for end users both onsite and remotely.

Responsibilities include configuring devices, managing accounts, maintaining asset inventory, coordinating vendor warranty claims, and ensuring SLAs are met. Strong communication and problem-solving skills are essential.

Qualifications

• 1–3 years of desktop support experience in a professional environment.
• Strong knowledge of Windows 10/11 and Microsoft Office.
• Basic networking understanding (LAN, Wi‑Fi, IP).
• Experience providing end-user support, including remote assistance.
• Effective communication and problem-solving skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and documentation of IT support activities.
• Coordinate with vendors for hardware replacements and warranty claims.
• Ensure timely resolution of tickets and maintain service level agreements (SLAs).
• Educate and guide users on best practices and preventive maintenance.

Skills

Windows OS knowledge

End-user support

Networking basics

Remote assistance

Communication & problem-solving

Independent work

Education

CompTIA A+

Microsoft MCP

Tools

ServiceNow

Jira

Zendesk

Active Directory

Outlook

Remote Desktop

Job description

Job Summary

We are looking for a Desktop Engineer to provide technical support and maintenance for desktops, laptops, printers, and other IT hardware and software.The ideal candidate will have hands-on experience supporting end users in a professional environment.

Key Responsibilities

• Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and documentation of IT support activities.
• Coordinate with vendors for hardware replacements and warranty claims.
• Ensure timely resolution of tickets and maintain service level agreements (SLAs).
• Educate and guide users on best practices and preventive maintenance.

Required Skills & Qualifications

• 1–3 years of experience in desktop support or a similar IT support role.
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.
• Basic understanding of networking (LAN, Wi-Fi, IP addressing).
• Experience in end-user support, including remote assistance tools.
• Good communication and problem-solving skills.
• Ability to work independently and manage time effectively.

Preferred Qualifications

• Certification in CompTIA A+, Microsoft MCP, or similar is a plus.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Knowledge of Active Directory, Outlook, and remote desktop tools.