IT Support Engineer

HEMMERSBACH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global IT service provider in Singapore is seeking an IT Support Engineer to provide 2nd line onsite technical support for enterprise users. Responsibilities include troubleshooting hardware and software issues, supporting various devices, and managing ticket assignments. The ideal candidate will have 2-5 years of experience in end user support, strong technical skills, and a customer-centric attitude. Fluency in English is essential. This role offers a chance to advance in your IT career.

Qualifications

• 2-5 years of experience with end user support.
• Strong technical skills in troubleshooting issues with various devices.
• Experience with remote control of PCs.

Responsibilities

• Provide technical support to end users on various devices.
• Troubleshoot and replace hardware as needed.
• Troubleshoot software issues and apply fixes.
• Collaborate with team members to complete job assignments.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Customer service skills

Collaboration

Fluency in English

Tools

Microsoft Windows

MS-Office

Job description

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

Responsibilities

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalates issues

Qualifications

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• 2-5 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Collaboration experience including knowledge of remote control of PCs
• Strong customer service skills
• Attitude as a team player
• Fluency in both written and spoken English