IT Support Engineer

GOODLAND INVESTMENTS PTE LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology firm in Singapore is seeking an IT support specialist to monitor systems and implement security measures. You will troubleshoot network issues, maintain hardware, and ensure documentation is up to date. Candidates should have a degree in Information Technology and 1-2 years of relevant experience. Strong communication and problem-solving skills are essential for this role.

Qualifications

• Minimum Degree in Information Technology.
• 1-2 years related experience in IT support.
• Familiarity with Server administration and switches configuration.
• Basic understanding of cyber-security.

Responsibilities

• Monitor and maintain hardware, software, networks, and servers.
• Implement security measures to safeguard against cyber threats.
• Serve as the first point of contact for troubleshooting system issues.
• Configure and maintain VPNs and VLANs for secure access.
• Conduct maintenance checks and maintain documentation.

Skills

Troubleshooting

Server administration

Cyber-security knowledge

Interpersonal skills

Attention to detail

Education

Degree in Information Technology

Job description

· Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

· Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

· Stay updated on the latest security patches and updates for all systems and applications;

· Serve as the first point of contact for troubleshooting system and network issues;

· Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

· Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

· Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

· Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

· Set up and implement backup plans and business continuity plans for system applications and stored information;

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

· Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

· Minimum Degree in Information Technology;

· 1-2 years related experience;

· Familiarity with Server administration and switches configuration;

· Basic understanding of cyber-security;

· Ability to diagnose and troubleshoot basic technical issues;

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

· Good interpersonal skills and a team player;

· Strong communication skills with all team members;

· Attention to detail and focus.