IT Quality Manager

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading IT consulting firm in Singapore is seeking an IT Quality Manager to establish quality assurance standards across IT systems and services. The role includes conducting audits and inspections, leading root cause analysis, and managing testing processes. The ideal candidate will have a Bachelor’s degree in computer science or related field, at least 5 years of experience in IT quality assurance, and strong analytical and communication skills. Certifications like ITIL and PMP are preferred, along with programming skills in Java or related technologies.

Qualifications

• Minimum 5 years of experience in IT quality assurance or IT operations.
• Strong understanding of QA methodologies, testing tools, and IT service management.
• Excellent analytical, communication, and leadership skills.

Responsibilities

• Establish and maintain quality assurance standards across IT systems and services.
• Conduct regular system audits and inspections to ensure adherence to standards.
• Oversee system integration, functional, and user acceptance testing.

Skills

QA methodologies

Testing tools

IT service management

Analytical skills

Leadership skills

Communication skills

Programming in Java/J2ee/Microservices

Education

Bachelor’s degree in computer science or Information Systems

Tools

ISO 9001

ISO 20000

COBIT

ITIL Foundation

Job description

The IT Quality Manager is responsible for establishing and maintaining quality assurance standards across IT systems and services

Quality Strategy & Governance

Develop and implement IT quality assurance policies, procedures, and frameworks. Align quality goals with business and regulatory requirements. Maintain quality documentation including SOPs, audit logs, and compliance reports.

Audit & Compliance

Conduct regular system audits and inspections to ensure adherence to standards. Lead root cause analysis and implement corrective/preventive actions. Ensure compliance with ISO, ITIL, and other relevant standards.

Testing & Validation

Oversee system integration, functional, and user acceptance testing. Create and manage test plans and defect tracking systems. Monitor quality metrics and performance indicators.

Qualifications

• Bachelor’s degree in computer science, Information Systems, or related field.
• Minimum 5 years of experience in IT quality assurance or IT operations.
• Strong understanding of QA methodologies, testing tools, and IT service management.
• Experience with audit frameworks (e.g., ISO 9001, ISO 20000, COBIT).
• Excellent analytical, communication, and leadership skills.
• Good to have programming skills, especially in Java/J2ee/Microservices

Preferred Certifications

• ITIL Foundation or higher ISO Lead Auditor
• PMP or equivalent project management certification
• Six Sigma or Lean Quality certification