IT INFRASTRUCTURE SUPPORT

SHANGHAI PUDONG DEVELOPMENT BANK CO., LTD. Singapore Branch; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A major financial institution in Singapore is seeking an experienced Senior IT Infrastructure Support Engineer to handle end-to-end support of Windows and Linux environments. Responsibilities include operational support, incident handling, and optimizing performance while ensuring compliance with banking regulations. Ideal candidates have a degree in IT or Computer Science and extensive experience in infrastructure/system support roles, particularly in banking. Apply today to join a dynamic IT banking team.

Qualifications

• Minimum 6~8 years of total IT experience.
• At least 4~5 years in infrastructure/system support roles.
• Solid experience working in banking or regulated financial environments.

Responsibilities

• Provide operational support for Windows and Linux servers.
• Plan and validate OS patching and system upgrades.
• Lead incident investigation and root cause analysis.
• Support desktop and end-user hardware and software.
• Monitor recurring incidents and implement corrective actions.

Skills

Windows Server Support

Linux Server Support

Performance Optimization

Incident Handling

Troubleshooting

Education

Degree in Information Technology or Computer Science

Tools

VMware

Job description

We are looking for an experienced Senior IT Infrastructure Support Engineer to join our banking IT team. This role is responsible for end-to-end support of Windows and Linux infrastructure, including system patching, performance optimization, incident handling, and operational improvement, while also providing oversight-level desktop support as part of daily IT operations. The role requires strong hands‑on technical capability, sound troubleshooting judgement, and the ability to operate independently in a regulated banking environment.

Key Responsibilities:

Infrastructure Operations & Support (Primary Responsibility)

• Provide senior‑level operational support for Windows and Linux servers in production environments.
• Plan, execute, and validate OS patching, system upgrades, and security remediation activities.
• Lead incident investigation and root cause analysis for system‑related issues.
• Proactively identify system weaknesses and drive performance, stability, and operational improvements.
• Perform system hardening and configuration reviews aligned with internal security standards.
• Support infrastructure components from an OS and virtualization environment (e.g. VMware).
• Respond to system alerts from monitoring tools and perform root cause analysis.
• Coordinate with vendors and Head Office IT teams on infrastructure‑related matters.

Desktop & End-User Support (Secondary Responsibility)

• Provide day‑to‑day desktop and end‑user support (hardware, OS, standard applications).
• Install, configure, and maintain desktops/laptops, printers, and related office IT equipment.
• Assist users with troubleshooting Windows OS, Microsoft Office, and common business applications.
• Support onboarding/offboarding activities such as workstation setup and access readiness.

Operational Governance & Continuous Improvement

• Establish, review, and enhance standard operating procedures (SOPs) and runbooks.
• Monitor recurring incidents and implement long‑term corrective actions.
• Ensure infrastructure operations comply with banking regulations, IT policies, and audit requirements.
• Participate in BCP / DR preparation and testing from a system and OS perspective.

Knowledge & Experience Required:

• Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 6~8 years of total IT experience, with at least 4~5 years in infrastructure/system support roles.
• Solid experience working in banking or other regulated financial environments.