IT Helpdesk Support

Cultivar Staffing & Search; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A recruitment agency is looking for an IT Helpdesk Technician based in Singapore. This role involves handling Level 1 issues across various technologies such as networks, Windows Servers, and Linux. Candidates should have a diploma in IT, at least three years of related experience, and strong customer service skills. The contract is for 12 months with rotating shifts expected.

Qualifications

• Minimum three years experience in a similar role.
• Professional certificate such as Networking, CCNA, ITIL is an advantage.
• Must be comfortable working in a fast-paced, demanding environment.

Responsibilities

• First point of contact for customer phone calls and emails.
• Maintain customer satisfaction by owning issues.
• Perform diagnostics on IT infrastructure.

Skills

Customer service orientation

Troubleshooting skills

Excellent communication skills

Education

Diploma in IT or related field

Tools

Networking

CCNA

ITIL

VMware

MS Windows Server

Linux

Job description

As the IT Helpdesk Technician, you will handle Level 1 issues on network, windows servers, linux unix and virtualisation tech including hyper-v, VMware within an ITIL based management environment. This is a 12 months contract (renewable) role.

Responsibilities

• First point of contact for phone calls and emails from customer and collect the relevant information to prioritise and categorise interactions.
• Maintain a high level of customer satisfaction by owning issues (leveraging the wider resources to assist and following incidents through to resolution).
• Maintain a thorough understanding of ITIL best practice
• Demonstrate ability to work effectively with minimum supervision and must have flexibility in accordance with the needs of the business.
• Respond to automated detected events from monitoring systems, validate if the event represents an interesting event and collect relevant information to prioritise and categorise the incident.
• Enter incident details and progress of incident resolution into Incident tracking system.
• Perform diagnostics on IT infrastructure including Routers, Switches, Firewalls, HP-UX, Linux, VMware, MS Windows Servers and Storage.
• Undertake troubleshooting activities to either resolve the incident or identify the need for technical escalation.
• Identify customer sensitive situations and instigate management escalation.
• Ensure that the details of the incident and resolution are correctly recorded in system.
• Undertake other IT administration tasks

Requirements

• Diploma in IT or related field
• Minimum three years experience in a similar role.
• Professional certificate such as Networking, CCNA. ITIL, etc would be an advantage
• Customer service oriented
• Working knowledge of networks (Routing, Switches, TCP/IP, Network Layers 1 to 7, troubleshooting).
• Level 1 skills in a Server Operating System (e.g. MS Windows Server or Linux or HP UX)
• Excellent communication skills (verbal, written and presentation).
• Must be comfortable working in a fast-paced, demanding environment, under immense pressure
• Working hours: 12 hour rotating shift, work 2 days, rest 2 days; 8am to 8pm: 8pm to 8am

Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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