IT Helpdesk Lead: Desktop & User Support

CELECTI PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A multinational engineering and manufacturing company in Singapore seeks an IT Helpdesk Assistant to manage and support its IT systems and operations. Responsibilities include assisting the IS Officer, leading the helpdesk team, and keeping records of IT assets up to date. Ideal candidates should hold a minimum diploma or degree in IT or a related field. The role offers a dynamic work environment focused on IT service delivery and continuous improvement.

Qualifications

• Minimum Diploma or Degree in IT or a related field.

Responsibilities

• Assist the IS Officer in supporting and delivering IT services.
• Lead the helpdesk team in desktop setup, system deployment, and user support.
• Keep records of IT assets and software installations up to date.
• Help prepare and maintain IS Section QEMS documentation.
• Handle and review user requests, improve support processes, and ensure tickets are closed on time.
• Perform other duties as assigned by the Senior Manager.

Education

Minimum Diploma or Degree in IT or a related field

Job description

A multinational engineering and manufacturing company in Singapore seeks an IT Helpdesk Assistant to manage and support its IT systems and operations. Responsibilities include assisting the IS Officer, leading the helpdesk team, and keeping records of IT assets up to date. Ideal candidates should hold a minimum diploma or degree in IT or a related field. The role offers a dynamic work environment focused on IT service delivery and continuous improvement.