IT Executive (Hilton Singapore Orchard)

Hilton Worldwide, Inc.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading global hospitality company in Singapore is seeking an IT Executive to implement Information Technology strategies at the hotel. The ideal candidate will assist in maintaining software and hardware, solve guest IT questions, and ensure data security. Strong communication skills and a relevant university degree are required for this role.

Qualifications

• University degree, majoring in IT, with relevant certificate(s).
• Proficient in Microsoft Office applications.
• Good communication and interpersonal skills.

Responsibilities

• Assist IT Team to maintain hotel software and hardware.
• Solve guest IT questions with minimum risk and improve guest satisfaction.
• Ensure ownership and backup of all hotel data.

Skills

Proficient in Microsoft Office applications

Good communication and interpersonal skills

Education

University degree, majoring in IT, with relevant certificate(s)

Job description

Overview

Job Description - IT Executive (Hilton Singapore Orchard) (HOT0BXJA)

Work Location: Hilton Singapore Orchard, 333 Orchard Road, Singapore 238867

Job Description

The Information Technology Executive is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Hilton’s Information System strategies and priorities as well as measuring IT costs, benefits and performance in the hotel and providing this information to hotel management and the Chief Information & Data Officer - APAC

What will you be doing?

As the IT Executive, you will be responsible for performing the following task to the highest standards:

• Assist the IT Team to maintain hotel software and hardware.
• Escalate or solve technical and operational problems according to end users report.
• Operate the computer hardware and software under the direction of his immediate superior.
• Perform any other reasonable duties and projects as assigned.
• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
• Ensure that hotel data is secured in accordance with stated standards and best practices.
• Ensure access controls are consistent with stated standards and best practices to ensure room access registration and safety.
• Support IT projects such as system upgrades, migrations and deployments.
• Identify, evaluate and implement local solutions to the extent agreed by the Chief Information & Data Officer - APAC
• Adhere to hotel safety policies, emergency rules and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

Direct Reports

What are we looking for?

IT Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University degree, majoring in IT, with relevant certificate(s).
• Proficient in Microsoft Office applications
• Good communication and interpersonal skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And,our amazing Team Members are at the heart of it all!