IT Executive

THE PERSE SCHOOL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An educational institution in Singapore is seeking an IT Executive to support the effective operation of the school’s technology infrastructure and systems. The role involves managing network resources, providing technical support, and maintaining software applications. The IT Executive will work closely with the Head of IT to deliver reliable and secure services to the school community. Candidates should possess a Bachelor’s Degree in IT and 1-3 years of relevant experience. Strong troubleshooting and customer service skills are essential.

Qualifications

• Bachelor’s Degree in Information Technology or a related field.
• 1–3 years of experience in IT support or system administration.
• Experience in an educational or international school institution is an advantage.

Responsibilities

• Assist in the maintenance and monitoring of the school’s network infrastructure.
• Provide technical support to staff, students, and parents.
• Support the setup and maintenance of IT equipment and systems.

Skills

Network systems knowledge

Customer service orientation

Problem-solving abilities

Troubleshooting skills

Education

Bachelor’s Degree in Information Technology

1–3 years of experience in IT support

Tools

Windows

macOS

Seesaw

iSAMS

SchoolsBuddy

Job description

We are seeking for an IT Executive to support the effective operation of the school’s technology infrastructure and systems. This role assists in managing network resources, providing technical support, maintaining software applications, and ensuring adherence to IT policies and data protection standards. The IT Executive works closely with the Head of IT to deliver reliable, secure, and user-friendly IT services to the school community.

Key Responsibilities

1. Network and Systems Support

• Assist in the maintenance and monitoring of the school’s network infrastructure, including internet connectivity, Wi-Fi, and internal systems.
• Support the implementation of security protocols and ensure safe use of IT resources.
• Troubleshoot network and system issues to ensure stable and reliable operations.

2. IT Applications and System Administration

• Provide support in deploying, updating, and maintaining educational and administrative applications such as Seesaw, iSAMS, SchoolsBuddy. Assist in ensuring effective integration between different software applications.
• Support updates and content management for the school’s website and online learning platforms.

3. Technical Support and Customer Service

• Provide timely technical support to staff, students, and parents across hardware, software, and connectivity issues.
• Manage and update the IT helpdesk system to ensure efficient issue tracking and resolution.
• Assist in preparing and delivering basic IT training sessions and user guides to improve digital literacy.

4. Hardware and Asset Management

• Support the setup, configuration, and maintenance of IT equipment including computers, tablets, printers, projectors, and classroom technologies.
• Maintain accurate records of IT assets and assist in lifecycle management (deployment, replacement, disposal).

5. Data Management and Compliance

• Assist in data backup routines, storage management, and recovery processes.
• Ensure compliance with data protection regulations and uphold confidentiality of school data.

6. Vendor and Stakeholder Coordination

• Assist the Head of IT in liaising with IT vendors and service providers for maintenance, repairs, and procurement.
• Coordinate with staff and external partners to support smooth delivery of IT services.

Qualifications

Education and Experience

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or system administration.
• Experience in an educational or international school institution is an advantage.

Technical Skills

• Basic knowledge of network systems, cybersecurity principles, and IT infrastructure.
• Experience with Windows, macOS, and mobile device management.
• Familiarity with cloud solutions and common educational technologies (Seesaw, iSAMS, SchoolsBuddy, etc.)
• Strong troubleshooting skills in hardware, software, and connectivity issues.

Soft Skills

• Strong customer service orientation and problem-solving abilities.
• Good communication and interpersonal skills, with the ability to support users with varying levels of digital proficiency.
• Ability to work independently as well as collaboratively within a team.
• Organised, proactive, and attentive to detail.

Safeguarding:

The Perse School (Singapore) is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All candidates will be subject to rigorous safeguarding checks, including reference checks, an enhanced DBS (Disclosure and Barring Service) check, and verification of qualifications and employment history.

As part of our commitment to safeguarding, all staff are required to uphold the school’s safeguarding policies, attend regular training, and promote a safe and inclusive environment for all students. Any gaps in employment must be explained, and candidates should be prepared to discuss their approach to safeguarding in education as part of the recruitment process.

Disclaimer

The statements above outline the general nature and scope of work for individuals in this classification. They are not intended to be a comprehensive list of all responsibilities, duties, and skills required. Personnel may be asked to perform tasks beyond their usual responsibilities as needed