IT Desktop Support Engineer

MINDTECK SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology firm in Singapore is looking for an IT Support Engineer. The successful candidate will provide support for end-user computer devices and office equipment, and must have 2-4 years of related experience. Candidates should possess strong customer service skills and be comfortable working within an ITIL-driven environment. The role includes 8.30am - 5.30pm working hours and offers a company shuttle bus from Jurong East MRT station.

Qualifications

• Must have 2-4 years of related working experience.
• Comfortable depositing mobile phone during working hours.

Responsibilities

• Support end-user computer devices and office equipment.
• Manage incidents and changes in ITIL-driven environment.

Skills

End-user support for PC & mobile

Microsoft Windows & Office support

Familiarity with ITIL principles

Team-oriented collaboration

Analytical and problem-solving skills

Strong customer service orientation

Effective communication skills

Education

Diploma in Information Technology or related

Job description

IT Support Engineer

Working hours: Mon – Fri (8.30am - 5.30pm)

Must: Candidates must be comfortable to deposit their mobile phone at their respective locker during working hours. (Landline will be provided at their workstation).

Skills & Capabilities

• Able to support end-user computer devices (PC & mobile), office devices (printers, AV equipment), and peripherals.
• Knowledgeable and experienced in supporting Microsoft Windows & Office suite.
• Experience in working in an ITIL‑driven environment and working knowledge of ITIL principles and processes with strong knowledge of incidents, change and configuration management and adherence processes, best practices, and policies.
• Experience in working in a team‑oriented, collaborative environment & large‑scale multinational environment (preferred).
• Analytical and problem‑solving abilities with keen attention to detail.
• Strong customer service orientation.
• Strong verbal and written communication skills.
• Self‑directed work style with the ability to prioritize work activities and communicate politely, clearly, and effectively in support of internal customers on technical matters.

Expected Qualification & Work Experience

• Diploma or equivalent professional education in Information Technology or related.
• 2-4 years of related working experience.

Transport Detail

There will be company shuttle bus from Jurong East MRT station to both sites.