IT Assistant

Skechers Singapore Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An international footwear retailer in Singapore is seeking an IT Support Coordinator to manage reported issues and assist with administrative tasks. This role involves coordinating IT cases, maintaining the IT Management System, and providing communication support to ensure smooth operations. Strong documentation and organizational skills are essential. The ideal candidate will help optimize IT processes and provide effective support to the IT team.

Qualifications

• Experience with IT Service Management systems, preferably ManageEngine.
• Ability to coordinate and manage multiple tasks effectively.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate IT issues and ensure proper routing.
• Take ownership of the IT Service Management system.
• Prepare Purchase Orders and maintain tracking.

Skills

Issue Coordination

Administrative Support

Effective Communication

Documentation Skills

Basic IT Support

Job description

This role provides essential support to the IT team by coordinating reported issues, managing administrative tasks, and producing clear, accurate documentation. The incumbent will help ensure smooth daily operations, proper follow-up of IT cases, and effective maintenance of the ManageEngine IT Service Management environment.

Key Responsibilities

Issue Coordination

• Review and understand incoming IT issues and route them to the appropriate support personnel
• Follow up on open cases until resolution
• Ensure all updates are accurately captured in the IT Management System

IT Management System Ownership

• Take ownership of the IT Service Management system
• Ensure tickets are properly logged, updated, assigned, and closed
• Assign cases to the appropriate support staff
• Maintain ticket categories, templates, and basic system configurations
• Generate weekly reports when required

Administrative Support

• Prepare and submit Purchase Orders (POs)
• Consolidate quotations and obtain necessary endorsements
• Maintain simple tracking of Purchase Requisitions (PRs), POs, and vendor activities

Documentation

• Prepare documentation based on discussions and process workflows
• Develop clear and user-friendly manuals for staff
• Update documentation when system or process changes occur

Communication Support

• Liaise with users to gather necessary details for reported issues
• Provide timely updates to users on case progress
• Coordinate with vendors for scheduled work and follow ups

IT Operations Assistance

• Support basic account-related requests
• Prepare meeting notes, summaries, and action items
• Assist in testing cycles and simple User Acceptance Testing (UAT) activities

Additional Responsibilities

• Support company events when required
• Perform any other duties as assigned