Insurance Support Specialist — Live Chat

Recruit Express Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to join their Contact Centre team, primarily handling Live Chat interactions with financial representatives and policyholders.

You will resolve issues at first contact when possible, make outbound calls when needed, and ensure service commitments are met within timelines.

Experience in customer service functions is required, and you will contribute to a high-standard, efficient customer service operation.

Qualifications

• Experience in customer service functions.

Responsibilities

• Provide customer service support primarily through Live Chat as part of the Contact Centre team
• Handle enquiries and requests from financial representatives and policyholders professionally and efficiently
• Resolve customer concerns and complaints at first contact where possible, ensuring proper follow-up and closure
• Make outbound calls when required and ensure service commitments are met within agreed timelines
• Assess appeals and provide recommendations to Managers/HODs
• Escalate complex cases to the relevant departments and follow through on resolution
• Maintain accurate customer interactions and service records in the CRM system
• Meet team service standards, productivity and quality targets, and support ad-hoc projects as required
• Assist with ad hoc duties as assigned

Skills

Customer service

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to join their Contact Centre team, primarily handling Live Chat interactions with financial representatives and policyholders.

You will resolve issues at first contact when possible, make outbound calls when needed, and ensure service commitments are met within timelines.

Experience in customer service functions is required, and you will contribute to a high-standard, efficient customer service operation.