Insurance Customer Care Specialist - Contact Resolution

Recruit Express Pte Ltd; Singapore; On-site; SGD 45,000 - 56,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer-focused Insurance Support Officer to manage enquiries from financial representatives and policyholders. You will respond professionally, resolve complaints at first contact when possible, and ensure timely follow-up actions in our CRM system.

The ideal candidate holds a diploma or degree, has insurance certifications (M5, M9, HI or LOMA) or relevant insurance experience, and is comfortable communicating via live chat and phone with

Qualifications

• Diploma or degree in any field with relevant working experience.
• Professional insurance certifications (e.g. M5, M9, HI or LOMA) or insurance industry experience.
• Proficient in basic computer applications and CRM system.
• Comfortable engaging with financial representatives via Live Chat and phone communications.

Responsibilities

• Attend to enquiries and requests from financial representatives or policyholders in a professional, efficient, accurate and customer-centric manner.
• Resolve financial representatives’ or policyholders’ complaints and concerns effectively at first contact whenever possible, ensuring appropriate ownership and closure.
• Where required, ensure calls to financial representatives or policyholders are promptly rendered.
• Ensure all follow-up actions and service commitments are fulfilled within agreed timeline.
• Assess appeals and put up recommendations to Manager, Head or HOD.
• Escalate complex or exceptional cases to relevant departments and follow through to ensure timely resolution.
• Maintain complete and accurate information of financial representatives’ interactions and policyholders’ service requests in Customer Relationship Management (CRM) system.

Education

Diploma or Degree

Tools

CRM system

Basic computer applications

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer-focused Insurance Support Officer to manage enquiries from financial representatives and policyholders. You will respond professionally, resolve complaints at first contact when possible, and ensure timely follow-up actions in our CRM system.

The ideal candidate holds a diploma or degree, has insurance certifications (M5, M9, HI or LOMA) or relevant insurance experience, and is comfortable communicating via live chat and phone with